Systems Setting up Microsoft Remote Help Microsoft Remote Help is currently in Preview and offers an improved way for people in your organisation to offer and provide help to others. It’s a bit like Quick Assist with some added features. I like it because it provides: An opportunity to focus on a Microsoft stack, A way for anyone within your organisation […] Written by luke January 13, 2022January 13, 2022 Saving Bookmark this article Bookmarked
Systems Our systems I find it interesting to learn of the systems that others use, so I’d like to share the ones we use. We have a tendency to make the most of and build upon our investment in Office 365, host apps on and backup to either Azure or AWS, or to use open source. Corporate Productivity […] Written by luke August 31, 2021January 19, 2022 Saving Bookmark this article Bookmarked
It’s bigger on the inside… Building a customer portal can be tricky. In the heat of the dot com bubble, I was a consultant working on the telstra.com team – Telstra’s first shot at a one-stop-shop for customers. I was working for Accenture at the time as a Manager in the UAT team. It was a goliath of a project, […] Written by Olivia Morgan February 13, 2023February 13, 2023 Saving Bookmark this article Bookmarked
Low Cost eLearning 📝 Learning in my uni years was fun and not because of the lecturers or the material, but more so of the antics we got up to. Engineers with too much idle time and all that. In an auditorium full of people, a group from up the back launched a massive paper plane (I reckon 5ft […] Written by Olivia Morgan February 1, 2023February 1, 2023 Saving Bookmark this article Bookmarked
It’s bigger on the inside… Building a customer portal can be tricky. In the heat of the dot com bubble, I was a consultant working on the telstra.com team – Telstra’s first shot at a one-stop-shop for customers. I was working for Accenture at the time as a Manager in the UAT team. It was a goliath of a project, […] Written by Olivia Morgan February 13, 2023February 13, 2023 Saving Bookmark this article Bookmarked
Low Cost eLearning 📝 Learning in my uni years was fun and not because of the lecturers or the material, but more so of the antics we got up to. Engineers with too much idle time and all that. In an auditorium full of people, a group from up the back launched a massive paper plane (I reckon 5ft […] Written by Olivia Morgan February 1, 2023February 1, 2023 Saving Bookmark this article Bookmarked
The Future is Calling ☎️ Do you remember the grungy dens that were public payphones? Before the days of mobile phones, I’d have to push my way past McDonalds wrappers so I could call Mum to let her know I was going to be late for dinner. My uni friends talked of all sorts of scams to get free phone […] Written by Olivia Morgan January 15, 2023January 15, 2023 Saving Bookmark this article Bookmarked
Office 365 backup and archive have landed In the beginning, there were no backup solutions for Office 365. I mean, there were some limited recovery options. Microsoft now has a retention and recovery function that is good for up to 30 days for Exchange Online. SharePoint fairs a little better with a 93-day retention period after deletion (exc hard deletes), and the […] Written by Olivia Morgan February 8, 2024February 8, 2024 Saving Bookmark this article Bookmarked
Simplify IT security with zero trust 🚫 My first job out of uni was as an Electronic Systems Engineer in the RAAF designing solid state replacements for SURAD, the ATC radar of the day. One of the hardest things to recreate was Identify Friend or Foe (IFF) tags. In a target rich environment, IFF tags help air defence officers filter good aircraft […] Written by Olivia Morgan June 13, 2023June 13, 2023 Saving Bookmark this article Bookmarked
Securing IT Systems in Freefall ✈️ Stalling an aircraft, intentionally, was never fun – but necessary to feel the effects of when you lose control. The procedure was to 1) ascend to 4000ft AGL over farmland, 2) jam the throttle control in to idle, 3) as airspeed decreases, keep pulling the stick back to raise the nose and maintain altitude, 4) […] Written by Olivia Morgan June 5, 2023June 5, 2023 Saving Bookmark this article Bookmarked
Strengthening Security with MFA 🔍 We all have customers in some form or another and identifying them can be tricky. Mid last year ACMA brought in regulation to make it mandatory for telcos to use a second factor in verifying a customer attempting to perform a high risk transaction (for example, adding an account holder). Many telcos adopted this second […] Written by Olivia Morgan May 8, 2023May 8, 2023 Saving Bookmark this article Bookmarked
