Charlie Mac and Associates

I find it interesting to learn of the systems that others use, so I’d like to share the ones we use. We have a tendency to make the most of and build upon our investment in Office 365, host apps on and backup to either Azure or AWS, or to use open source.


  • Productivity – Office 365. We mainly assign E3 licences, and the occasional E1 licence for sub-contractors.
  • Ticket, asset and opportunity management – Dynamics 365 (expanding into works management soon)
  • Finance – Quickbooks Online
  • Timesheets – Microsoft Project Web App and PowerBI (for reporting and generating printed timesheet info)
  • Websites – WordPress, hosted by Synergy Wholesale (where local hosting/performance is important) or Dreamhost (where neither is).
  • Progress tracking and collaboration (for testing and complex delivery projects) – Azure DevOps
  • Password management – 1password (although considering an open source option)
  • Progress tracking – MS Planner
  • Virtual meetings – MS Teams
  • Backup – Azure (Azure Backup Center for workloads on-prem and in the cloud), Office 365 (Skykick)
  • Architecture diagrams – Visio
  • Phone system, and alternate virtual meeting platform – 3cx with SIP trucks provisioned through NetSIP/OTW
  • Remote monitoring – Zabbix
  • Remote management – Teamviewer


  • Test planning, preparation and execution – Azure DevOps
  • Load/performance testing – Apache JMeter (scripting) and Blazemeter (execution)
  • Usability testing –
  • SCORM development – Adobe Captivate
  • LMS – Moodle
  • GIS – QGIS
  • Client / Community / Customer Management Systems – Dynamics 365 / Powerapps / Flow
  • Data transformation – Excel Power Queries (simple), Talend Open Studio (complex)
  • Video production – OBS Studio or Adobe Premiere Pro
  • Photo editing – Adobe Photoshop
  • Records Management – Content Manager (maximising PROV compliance) or SharePoint


  • Secure tokens – Protectimus
  • Laptop / desktop – Surface Pro
  • WiFi APs, switches and firewalls – Ubiquiti (inc Unifi gear and Unifi Controller)


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