Charlie Mac and Associates

  1. eLearning

Guidelines for writing online guides

I think a good online guide is:

  • Easy to follow
  • A mix of text and images
  • Is accessible and conforming to W3C standards

More specifically, this means:

  • Easy to follow
    • Each process is described by a list of steps. Processes may be broken down into sub-processes if needed.
    • Written in second person, active voice.
    • Use a numbered list, with each item a step in the process.
    • Be specific (removing ambiguity)
    • Keep any explanation to an overview of the process.
    • Bold any references to specific labels that can be seen on-screen.
  • Text and images
    • Images (including screen shots) are saved in full resolution into a Teams folder.
    • A placeholder with the image name is placed after the image (enclosed in square brackets). This provides a placeholder when the text is cut and pasted to the web.
  • Accessible
    • Conforms to a simple hierarchy of information (no more than 3 levels deep in one guide)
    • Text is at least 12pt and in a sans serif font (and use this Charlie Mac template as a starting point)
    • High contrast between text and background (preferably black text on white background).
    • Don’t use tables or other structural elements to organise text and images.

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